<p><strong>Added the client<span style="font-size:16px"><span style="font-family:arial,helvetica,sans-serif">:</span></span></strong><span style="font-size:16px"><span style="font-family:arial,helvetica,sans-serif"> {your_user_nam}</span></span></p>

<p><strong>New reply to the ticket</strong></p>

<p>You can open the ticket through this link</p>

<p><span style="font-size:16px"><span style="font-family:arial,helvetica,sans-serif"><a href="{ticket_show_url}">{ticket_show_url}</a></span></span></p>
