<p><span style="font-size:16px">welcome<span style="font-family:arial,helvetica,sans-serif"> : {your_user_nam}</span></span></p>

<p><span style="font-size:16px">Thanks to contact our<span style="font-family:arial,helvetica,sans-serif"> </span><span style="font-family:arial,helvetica,sans-serif">{your_sitename} .</span></span></p>

<p><strong><span style="font-size:16px">Has been added to your reply to the ticket</span></strong></p>

<p><span style="font-size:16px">You can reply on the ticket at any time on the following link</span></p>

<p><span style="font-size:16px"><span style="font-family:arial,helvetica,sans-serif"><a href="{ticket_show_url}">{ticket_show_url}</a></span></span></p>
